---
title: "Support for Managed Experience Builder"
canonical: "https://help.cartinuum.com/space/WC/4538695688/Support%20for%20Managed%20Experience%20Builder"
format: markdown
---
Cartinuum provides support for Managed Experience Builder for ArcGIS, including assistance with builder sessions, deployments, custom domains, platform availability, and other subscription-related issues.

Before contacting support, we recommend reviewing the relevant articles in this documentation as many common questions and configuration issues are covered here.

> 📝 **Purchased through a reseller or partner?**  
> 📝 If your subscription was purchased through a reseller, distributor, or consulting partner, please contact their support team first. They are often best placed to assist with configuration, deployment, and operational questions, and can escalate issues to Cartinuum where required.

### What Support Covers

The Cartinuum support team can assist with:

- Builder session issues
- Experience Builder access issues
- Application deployment issues
- Custom domain configuration issues
- Platform availability concerns
- Subscription administration questions
- Cartinuum widget licensing and installation
- General Managed Experience Builder enquiries

### Information to Include

To help us investigate your issue as quickly as possible, please include:

- Your subscription ID
- The ArcGIS portal associated with the subscription
- A description of the issue
- Any error messages displayed
- Screenshots where applicable
- Steps to reproduce the issue

### Service Availability

Managed Experience Builder is actively monitored by Cartinuum's operations team. Platform alerts and monitoring systems help identify and respond to service issues as quickly as possible.

### Contacting Support

For support assistance, please contact the Cartinuum support team using our online portal.

Support Portal: [https://help.cartinuum.com/page/support](https://help.cartinuum.com/page/support) 

### Related Articles

- [Sharing Builder Access](https://bgt-innovation.atlassian.net/wiki/spaces/WC/pages/4538564650)
- [Trust and Security](https://bgt-innovation.atlassian.net/wiki/spaces/WC/pages/4538531871)
- [Troubleshooting Custom Domains](https://bgt-innovation.atlassian.net/wiki/spaces/WC/pages/4538335322)